Customer

FAQs

  • Our goal is to provide comprehensive, customer-friendly cover, that is at minimal disruption to you when something goes wrong.

  • To start a claim, visit our Start a Claim page here and follow the instructions to be connected with our expert claims handlers.

  • We partner with a growing number of retailers to enable them to provide great cover to their customers.

  • It varies by the insurance product, we partner with expert claims handling firms for each product category, to ensure our customers get the best service possible.

  • We'll soon have a simple and easy portal where you can do this yourself. But for now, please message us at info@loxacover.com and we'll help you out.

  • We are currently able to insure furniture, bikes, glasses and tools. Hearing aids, home appliances and gadgets are coming soon.

  • We'll soon have a simple and easy portal where you can do this yourself. But for now, please email us at info@loxacover.com.