Retailer

Yes. The Loxa system integrates seamlessly with both online and in-store retailers. We provide flexible, compliant solutions to ensure your customers receive a consistent and clear experience across all sales channels.

We offer applications for all major e-commerce platforms, as well as in-store integrations. We also have an advanced API for custom integrations and reporting with full developer support.

We cover a broad range of categories, including Electronics, Home & Furniture, Leisure & Mobility, and Lifestyle & Luxury. If you are unsure if your specific products are eligible, please contact us at info@loxacover.com for a prompt assessment.

The remuneration to our partners depends on which protection products you offer and how they perform with your customers. We can provide a tailored estimate based on your business profile and expected sales.

Partnering with Loxa also provides additional commercial benefits, including:

• Improved Conversion and Basket Size: Offering integrated protection can increase customer confidence at the point of sale.

• Enhanced Retention: Comprehensive cover can lead to lower product return rates.

• Replacement Opportunities: When an item is not salvageable, claims can drive replacement sales back to your business.

Loxa oversees the entire claims experience to ensure high standards of customer service. We partner with specialist claims handlers and repair networks for each product category to provide expert resolution.

We aim for a 90%+ acceptance rate for correctly submitted claims and are committed to delivering a claims decision within 72 hours. Our goal is to handle every claim fairly, promptly, and consistently, in line with FCA requirements.

Currently, we can only provide insurance for items sold to UK-based customers. We are actively working on expanding our reach and aim to offer cover within the EU during 2026.

We remain committed to ensuring all cross-border expansions fully comply with local regulatory requirements to maintain the same high standard of protection for all customers.

Yes. We provide comprehensive training through our dedicated Partner Portal and offer in-person support via our field teams for larger accounts.

Our training ensures your staff are fully equipped to introduce Loxa products fairly and transparently, in line with FCA requirements. We focus on helping your team provide the right information so your customers can make informed choices with confidence.

This will vary by the size and complexity of integration, but it can be as little as two days to have you set up as a Loxa partner.